Joseph Holt Beer Shop Terms & Conditions
Terms & Conditions
These terms and conditions relate to the sale of products through the Joseph Holt Beer Shop and do not relate to any separate terms and conditions in our pubs, competitions or other offers.
By placing your order and using the website www.joseph-holt.com/shop you are agreeing to the terms and conditions set out below.
Any personal information provided by you is confidential and will not be passed on to any other companies or third-party organisations not affiliated with the Joseph Holt online business.
We reserve the right to amend these Terms and Conditions without notice at any time.
Please note due to the COVID-19 pandemic we are currently operating with a significantly reduced team. Therefore, delivery schedules, refunds, cancellations and any associated terms are subject to change.
We are working very hard to ensure we are still able to bring Joseph Holt ales and lagers to you as best we can. For any questions or urgent enquiries relating to timescales please e-mail firstname.lastname@example.org
In accordance with the Licensing Act 2003, it is an offence to sell alcohol or alcohol related products to any person under the age of 18. It is also an offence to buy or attempt to buy alcohol or alcohol related products to any person under the age of 18. By placing an order, you confirm that you are aged 18 or over and proof of age will be required upon checkout and upon delivery by our nominated courier.
Placing an Order through Joseph Holt.
When you place an order to purchase a product from our website you will receive an e-mail confirming receipt of your order along with order details. Your order will be fulfilled based on our delivery terms below and will be changed to ‘Order Processing’. Once processed an e-mail will be sent to confirm delivery to your chosen address.
Pricing & Product Availability
All prices shown are correct, however if an error does occur, we will contact you prior to your order being dispatched to confirm if you would like to proceed with your order at the correct price.
We will make every effort to ensure every product is available and whilst we continue to supply all products listed online, there may be instances where products sell out. If this happens we will contact you to offer an alternative product or ask if you wish to wait until the product is back in stock.
Our online retail business reserves the right to withdraw, discontinue or replace products online without notice. This applies to all alcoholic products, related merchandise and gift vouchers.
Joseph Holt deliver nationwide to the UK. Local deliveries within the Greater Manchester area are fulfilled and carried out by Joseph Holt. We work with a third party (WDS Group) to fulfil our national orders. Please note, all transactions on the Beer Shop are made through Joseph Holt Ltd. We do not share payment details with any third parties. We also operate a Click and Collect system on the Beer Shop, which is free of charge. During the checkout process, enter your postcode then select the Click and Collect option. We currently have 13 pubs operating with this system where your order will be delivered t the pub for you to pick it up.
Standard delivery to local postcods is £4.99 per order. Standard delivery for national orders is £6.99. Click and Collect is a free service.
All orders over £50 (after any discounts/offers) are subject to free delivery and the postage fee will automatically be removed at the checkout. We reserve the right to remove free delivery on order over £50 at any time.
We cannot accept responsibility for delivery failure if you provide an incorrect address, postcode or incorrect contact telephone number. Please check this information carefully when placing your order.
This does not affect your statutory rights.
Due to the current COVID-19 pandemic, it’s not possible for you to collect an order directly from the Joseph Holt Brewery. This will be the case until we are permitted to fully re-open the brewery safely and in accordance with government guidelines.
You may return your items to Joseph Holt within seven days of purchase from the day you receive your order, provided all bottles and products are unopened and intact. Once goods are received back into the Joseph Holt brewery a refund will be processed within 14-days using our third-party payment provider Stripe.
Customers wishing to return any item from their order must e-mail email@example.com. If you have received a product that was not on your order in place of a different product Joseph Holt will pay for the return postage.
All other return deliveries will be at the customers expense.
Faulty, Damaged or Incorrect Goods
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.
If an attempted delivery is visibly damaged, you are within your rights to refuse the order, at which point it will be returned to us.
We are happy to exchange faulty or defective products that have been sent to you as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue an e-gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Refunds, replacements or exchanges are usually processed within 14 working days of receipt of the returned item(s) by Joseph Holt. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Joseph Holt shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Incorrect Product Ordered
We urge you to check your order carefully before checking out, however we know that sometimes order errors can occur. If you have ordered an incorrect product or beer, we are happy to change the product on your order for the correct one providing it is of the same value.
Product changes must be sent to firstname.lastname@example.org within 24 hours of your order being placed.
Orders that have moved from processing to dispatched cannot be changed and therefore will be subject to our returns policy above.
Pub Gift Vouchers
Gift vouchers purchased through the Joseph Holt website for use within our pubs are subject to the terms and conditions specific to those vouchers.
Unfortunately, we cannot accept returns or process refunds on gift vouchers.
Gift vouchers can be used in any of the 127 Joseph Holt pubs across the North West excluding Claremont Hotel, Coach & Horses, Eagle Inn, Millstone, Queens Hotel Macclesfield and Union Tavern.